the unrestricted public usage of mobile phone
Friday, September 25th, 2009the unrestricted public usage of mobile phone
Quality of life impact of the cell phone
In this paper, we report two studies designed to develop a consumer well-being measure of mobile phone communications. Our consumer well-being measure is designed to capture customer satisfaction across the various life domains of consumers: social life, leisure life, family life, education life, health and safety, love life, work life, and financial life. Within each of these consumer life domains, a China cell phone is perceived to have certain benefits; that is, it contributes to the overall well-being in that life domain. China mobile phone is also perceived to be associated with certain costs with that life domain too. Hence, the extent to which the cell phone contributes to the quality of a given domain is a direct function of the tradeoff between these perceived benefits and costs. The purpose of this paper is to report two studies designed to develop and test the nomological (predictive) validity of a measure capturing perceived quality-of-life impact of the cell phone. Given validation, this measure can be used to gather data on cell phone use periodically, and the data should assist public policy makers develop policies to ensure that the use of cell phone is a positive force in people’s lives. The results of this study also provide telecommunications industry with an understanding of benefits and costs in relation to use of cell phone and this understanding should help marketers make industry-wide decisions to ensure that the use of the cell phone impacts the quality of life of users in positive ways.